About Us

Treatment at MiSi NeuroPsy

A treatment at MiSi NeuroPsy is built up in different phases. We start with the registration. Then there will be an intake interview and hopefully we will jointly arrive at a treatment plan. Then we will start working on your treatment plan. In the meantime, we regularly check whether we are still on the right track and work towards completion.

Quality standards

MiSi NeuroPsy works according to the latest scientific standards for the applicable professional groups. To guarantee this, MiSi employs researchers who have a PhD who monitor the scientific standards of MiSi NeuroPsy on a weekly basis and supplement them where necessary. For example, the internal library is currently being supplemented with a lot of information about screen-to-screen and telephone treatment. During the treatment, those involved will work with you and think about tailoring the treatment as much as possible.

Registration

Your registration (via the doctor or our website) is received by the registration team who checks and processes it daily. After this, your referral will be discussed and assessed within the assessment staff. This may result in 1) that you can immediately get an intake appointment, 2) that we call you and / or your referrer for other information or 3) that we inform you and / or your referrer that we are not the right healthcare provider for you. Even if the care may not be reimbursed by your health insurer, the registration team will indicate this and examine the options with you.

If you are eligible for an intake appointment, the application team will contact you within 1 - 3 days to schedule an appointment in the same or the following week. You will then be sent a questionnaire to map out your complaints, which will be discussed with you during the intake interview.

Intake and diagnosis

The intake is the first meeting you have with a practitioner. During this meeting we discuss what your complaints are and what your request for help is. Questionnaires are also used for this. This is followed by a treatment plan meeting. This conversation may be during your first appointment but more often during your second appointment. The practitioner will discuss the diagnosis and the treatment options with you. Together with the practitioner you choose the form of treatment that suits you best. You draw up the treatment plan together with the practitioner. At the end of the intake phase, the treatment plan is always put in your electronic patient file in agreement with you.

If the intake shows that you need other care, the practitioner will discuss the next steps with you. It may also be that further diagnostics are required. MiSi NeuroPsy also has its own diagnostics team.

It may happen that after the first consultation our care does not suit you or that there is no 'click' with the practitioner. If it turns out that the treatment offer is not appropriate, we will work with you to determine where the best care can be provided by our chain partners.

A good match with the practitioner is very important. At the end of the intake phase, the practitioner will ask you whether the match is a good one to start the treatment. If there is no click with the practitioner, it will be checked whether another practitioner from MiSi NeuroPsy is a better match.

Treatment plan and treatment

A BGGZ treatment consists of 3 to 12 sessions, depending on the severity and complexity of your complaints. SGGZ treatment can consist of up to 30 sessions. The shortest process is one month, the most common process is three months and if necessary your process can take a year. Your sessions will be weekly, unless otherwise agreed in exceptional cases (once every 2 or 4 weeks).

In the second meeting we look back at the intake and discuss the treatment plan. The treatment plan contains the goals we are going to work on and how we are going to do this. The practitioner carries out the treatment according to the MiSi NeuroPsy treatment plan and care pathways. During the treatment you will receive information and assignments that you can use at home. MiSi NeuroPsy also uses eHealth modules where you can, for example, keep records and diaries, do homework assignments and read information in peace. This allows you to continue to work on your treatment goals at home.

Involved environment

It is possible to bring a loved one (family, friend) to a conversation. Indicate this to your practitioner in advance. You can also share all information and your progress with others via eHealth.

Evaluation moments

We regularly check how things are going. Are we satisfied with the progress? Does the treatment still meet your expectations?

In any case, at every appointment there are moments when we look back and forward with you at the difference in your health. These interim evaluations also consider whether the treatment needs to be adjusted. At the end of your treatment process, we look at your health and you are also asked about your satisfaction with the treatment.

Closure and aftercare

Your treatment will last as long as necessary and no longer than necessary. It is discussed in advance how long the process will take according to our estimate. This can be anywhere from three to thirty sessions, or a month to twelve months. We will adjust this if necessary. We do this during the evaluations.

In the treatment at MiSi NeuroPsy, we always work on appointments to prevent a relapse. That is why our treatment focus is not only towards clinical recovery but also to empower you personally, socially and socially. To achieve this, we therefore work multi-systemically wherever possible. For example, by involving the social support system and if it is not available, expand it. But we also work with flash cards, which you can fall back on if you just don't remember. That way you can get to work yourself if things don't go well in the future.

Treatment methods

The most common forms of treatment that our therapists can offer are:

CBT

Cognitive Behavioral Therapy (CBT) is a combination of cognitive therapy and behavioral therapy. In cognitive therapy, the emphasis is mainly on changing the way you think and interpret. Behavioral therapy mainly focuses on changing behavioral patterns (which maintain the problems and complaints). The aim of this therapy is to learn helpful thinking patterns and thus helpful behavioral patterns. We assume that if people change their way of thinking and / or acting, then how they feel will also change.

MBCT

Attention-oriented cognitive therapy (MBCT) combines meditation techniques with cognitive behavioral therapy. During this therapy you learn to allow both positive and negative emotions and thoughts and to accept them for what they are. Furthermore, attention is paid to dwelling more on the experience in the here and now without judging it.

IPT

Interpersonal psychotherapy (IPT) is a short-term and supportive talk therapy designed for the treatment of depressive symptoms. The goal of this therapy is to find a (quick) solution to the problems someone encounters. These problems are always related to recent changes in relationships with (significant) others. During the therapy, attention is therefore paid to improving relationships with others.

EMDR

Eye Movement Desensitization and Reprocessing (EMDR) is a therapy for people who continue to suffer from the consequences of a shocking event, such as an accident or violence. Thinking about this traumatic event still evokes unpleasant emotions. The use of EMDR treatment reduces the intense emotions associated with a post-traumatic stress disorder or other trauma-related disorders.

Schema therapy

Schema therapy makes it possible to understand and change old complicated behavioral patterns. During this therapy, students learn to change old behavioral patterns into desired behavior, by, among other things, recognizing the old behavior and by learning new thoughts.

MBT

Mentalization-Based Treatment is a proven effective treatment for people with emotion regulation problems, hypersensitivity and impulsive behavior. In this therapy, attention is paid to learning to perceive and understand their own behavior and the behavior of others. In addition, they learn to understand the feelings, thoughts and intentions of others.

ACT

Acceptance & Commitment therapy is a form of behavioral therapy that teaches how to make room for unpleasant emotions (acceptance). In addition, during this form of therapy, attention is also paid to distance yourself from negative thoughts in a healthy way and to live more in the here and now.

System therapy

In system therapy we assume that the social, relational and cultural context always plays a role in the complaints. The most important feature of this form of therapy is that important loved ones such as the partner, children, brother, sister, parents, neighbors, friends or colleagues are involved in the therapy. The parties involved are working to map out the mutual interaction patterns and to work towards improving them.

DGT

Dialectical behavioral therapy (DBT) focuses on learning to get a grip on strong emotions, such as sadness, sadness, anger and fear or a change of emotions. During therapy, attention is paid to examining these (strong) emotions, understanding them and learning to deal with them better.

EFT

Emotion-oriented therapy focuses on understanding, experiencing and changing emotions. Furthermore, the focus is also on becoming aware of underlying emotions and giving them new meanings, making behavioral changes possible.

PDT

With psychodynamic therapy (PDT) it is possible to gain more insight into yourself. During this therapy, attention is paid to unconscious thoughts and feelings (for example memories from early childhood) that can no longer be consciously remembered, but do influence current feelings and behavior.
The treatments at MiSi NeuroPsy can be given in Dutch, English, Spanish, Russian, Farsi, Dari, Moroccan (Berber and Arabic), classical Arabic, Somali, Modern Hindi and Punjabi.

E-health

To support the treatment, MiSi NeuroPsy also uses the following eHealth support (via Embloom, NiceDay and Therapieland):

• Questionnaires (Dutch and English)
• Psychoeducation in the form of treatment: eg digital care, introduction to ACT, introduction to CBT, introduction to Schema therapy, etc.
• Psychoeducation in case of a complaint: e.g. anxiety complaints, assertiveness problems, worrying, dealing with stress, grief, etc.
• Psychoeducation in the case of a disorder: e.g. depressive disorder, generalized anxiety disorder, post-traumatic stress disorder, general personality disorder, etc.
• Exercises with eg CBT, ACT, Mindfulness, Schema therapy, Positive psychology, exposure, etc.
• Diaries: e.g. activity diary, anxiety diary, worry diary, etc.
• Self-help modules from Mirro foundation: e.g. fear & panic, money worries, less worrying, bereavement etc.
• Treatment modules: eg ACT, Depression, Generalized Anxiety Disorder, Panic, Sleep etc.

We offer various tools, videos and links about psycho-education, EMDR and behavioral patterns, among other things.

To collaborate

Basic GGZ and Specialized GGZ
You can go to MiSi NeuroPsy for basic GGZ, short-term treatment and/or diagnostics, possibly for mild or moderate psychological problems. However, if the complaints require longer care, it will be examined whether you are eligible for specialized mental health care (upscaling). For the SGGZ we offer diagnostics and treatment mainly in the field of trauma and personality problems, neurocognitive function and developmental disorders and mood problems (unipolar and bipolar). The rest are referred to specialized institutions in the region. 

If the care offered by MiSi NeuroPsy is not sufficient or appropriate, you will receive appropriate care advice to seek care elsewhere, where you will be accompanied until the care has been taken over/initiated elsewhere (warm transfer). This coordination can be found in the file.

Collaboration with other (care) professionals

With our knowledge and cooperation partners, we can support you in addition to your mental health, also with your physical health, your social contacts and any daytime activities. 

Referrer: general practitioners, street doctors and medical specialists

MiSi NeuroPsy works together with general practices, psychologists who are involved in referrals from general practices as POH-GGZ, street doctors and medical specialists from hospitals. This concerns referrals and information exchange about the treatment. Consultation or information exchange about your treatment takes place. The referrer will be informed by the practitioner by letter at the following times:

• After the intake about the diagnosis and intended treatment. During the treatment if there has been a reason to change the treatment plan
• After the end of the treatment to provide feedback on the course and result of the treatment. 

Other cooperation partners

Within MiSi NeuroPsy, researchers with a PhD who have proven themselves competent in intercultural, medical psychology and neuropsychological care work with a focus on short-term treatment where possible and long-term where necessary. MiSi NeuroPsy is well known regionally and is regularly requested for teaching programs, refresher courses and continuous supervision of chain partners.

For example, MiSi NeuroPsy provides annual external supervision to basic psychologists, Gz psychologists in training and psychotherapists in training. In addition, MiSi NeuroPsy contributes annually to training courses in the field of intercultural communication for doctors, nurses, psychologists and nurse practitioners in training. MiSi employees do this by providing lectures and training at the University of Rotterdam, Amsterdam and Tilburg and the Rotterdam University of Applied Sciences. In addition, MiSi provides intercultural communication training eight times a year to healthcare professionals (mostly doctors and nurses) in hospitals in the Rijnmond and West Brabant region.

Retrieving knowledge

Within MiSi NeuroPsy we work according to the latest scientific standards for the applicable professional groups. To ensure this, MiSi employs researchers with a PhD who weekly monitor the scientific standards of MiSi NeuroPsy and supplement them where necessary. For example, the internal library is currently being supplemented with a great deal of information about screen-to-screen and telephone treatment. During the treatment, those involved will cooperate with you and try to tailor the treatment as much as possible.

Sharing knowledge

Within MiSi NeuroPsy, researchers with a PhD who have proven themselves competent in intercultural, medical psychology and neuropsychological care work with a focus on short-term treatment where possible and long-term where necessary. MiSi NeuroPsy is known regionally and is regularly requested for teaching programs, refresher courses and continuous supervision of chain partners. For example, MiSi NeuroPsy provides annual external supervision to basic psychologists, Gz psychologists in training and psychotherapists in training. In addition, MiSi NeuroPsy contributes annually to training courses in the field of intercultural communication for doctors, nurses, psychologists and nurse practitioners in training. MiSi employees do this by providing lectures and training at the University of Rotterdam, Amsterdam and Tilburg and the Rotterdam University of Applied Sciences.

VIEW FOLDER

Campaign MARIO screening study of Sophia Children's Hospital

Are you between 10 and 25 years old and do you have a parent with psychological problems? Participate in the MARIO screening study. Participation takes 30 minutes.
Sign up via  Mario-project.nl

Lea Jabbarian: You can learn and continue to develop intercultural communication

You can read this interview via the following link: https://idemrotterdam.nl/lea-jabbarian-interculturele-communicatie-kun-je-leren-en-blijven-ontontwikkeling /

Donation to the Erasmus MC Foundation

We support important vascular dementia research at Erasmus MC. 

Vascular dementia is a form of dementia that is very common, especially in old age. This form of dementia is caused by problems in the blood circulation in the brain (vascular damage). There is currently no treatment that can cure vascular dementia. However, doctors can treat the causes of vascular damage. This treatment may slow the progression of vascular dementia. Therefore, recognizing vascular damage in patients with memory complaints or dementia is important for proper diagnosis and treatment. 

Contact

Do you have questions about our working method, treatments or do you want to make an appointment? Please feel free  to contact  us. To register with MiSi NeuroPsy you can  go here  .

CONTACT

Valuation

We would like to hear how you experienced our core promise, which is to provide the best possible care. Another core promise is that we focus on you and your environment during the care process. We measure how well we provide our care through your answers to satisfaction questions.

This data is analyzed and discussed within the team every month. Where necessary, we will make adjustments to get closer to your wishes. Continuously measuring the quality of our care is extremely important to us. Our aim is to achieve a 100% score every time; to organize and deliver the care 100% according to your wishes. Our focus from this view is to maximize your control in the treatment goals.

APPRECIATE MISI NEUROPSY

Care card report grade

Below is our average report mark per year via Zorgkaart Nederland.

Ratings

2022 – 8.4

2019 – 9.7
2020 – 9.6
2021 – 9.1

For more information about Zorgkaart Nederland and the evaluations, click here.

 
CQ index

MiSi NeuroPsy considers it important to ask the caretaker a number of concrete factors with regard to the treatment immediately after treatment; Consumer quality index Ambulatory care (CQ). The CQ index has been developed to inventory experiences with outpatient mental health care.

With the scales below we mean the following:

• treatment; how have we treated you.
• Decide together; how much space did you have to think and decide.
• Execution of treatment; your care has been carried out satisfactorily.
• Report mark; what figure do you give to the care provided.

Treatment (score on scale 1 – 5)      

2022 – 4.78

2019 – 4.75
2020 – 4.78
2021 – 4.84

Deciding together (score on scale 1 – 5)          

2022 – 4.51

2019 – 4.00
2020 – 4.10
2021 – 4.58

Execution of treatment (score on scale 1 – 5)

2022 – 4.26

2019 – 4.28
2020 – 4.36
2021 – 4.34

Report mark (score on scale 0-10)

2022 – 8.36

2019 – 8.34
2020 – 8.41
2021 – 8.43

Complaint procedure

The complaints procedure has been documented and established for the year 2023/2024 in accordance with the requirements of the Healthcare Quality, Complaints and Disputes Act (Wkkgz). Patients/clients have the opportunity to express and submit their dissatisfaction/complaints. Patients/clients can of course express their dissatisfaction with the practitioner or coordinating practitioner. In this way, it is easy to mediate and a solution can be sought (possibly with the mediation of the management).

MiSi NeuroPsy is also affiliated with the Healthcare Complaints Desk, which ensures proper, fast and accessible handling of complaints and disputes. The Care Complaints Desk provides MiSi NeuroPsy with advice on how to handle complaints and facilitates an independent complaints officer. MiSi NeuroPsy is also affiliated with an independent complaints committee:  De Geschillencommissie Zorg.